FAQs

You can contact us and we will arrange for one of the team to contact you back to discuss your requirement. We can be contacted on 01384 397713, through the contact page on our website or emailus@yourwater.store

Depending on order size we use various delivery methods; your YourWater contact will happily discuss this with you once we have established your requirement.

We can arrange for our designers to create artwork for you. We just require your logo and any other detail you might want on the label (web address, phone number etc). We will ask for any inspiration or design notes, however if you don’t have any we will let the designer have free reign. At present our artwork is free of charge (normal price £70).

Of course! We are able to provide you with our brand guide as requested.

Take a look at our label catalogue for inspiration Create Your Own Water Bottle Labels | Your Water UK

Payments are processed through our secure encrypted online banking system or you can simply bank transfer your payment once your invoice has been raised.

Our bottles are BPA free.

Our bottles are 100% recycled plastic and can be recycled again. We have been looking at biodegradable bottles and hope that in the next 2 years this will be something we will be able to use. We have also looking at re-sealable aluminium cans as another option. We are passionate about the environment and being able to offer an alternative to plastic bottles is something we are continually working towards therefore we will keep supporting the development of a more sustainable delivery medium and when it is viable to use it we will.

We believe sustainability is about making a positive impact on the world. At YourWater, we as a team, have made a commitment to operate mindfully and ethically as we use our platform to help pioneer a future of sustainability. Together, through commitment and research, we work to elevate our message one bottle at a time, as we take the necessary steps to be truly sustainable and not just theoretically recyclable.

We are proud to support Wren.co to keep our company carbon neutral.

We offer a no questions asked full refund policy. Please contact emailus@yourwater.store if you want to action this.